Client relationship training: engage clients with expertise and care
Customer experience
Is the customer always right? This age-old saying creates a power dynamic between the customer and the person serving them. Whether the customer is external or internal to your organization, the real goal is to truly understand and meet their needs through authentic, human connection—every step of the way. So, how do we do that?
Why focus on this topic?
Building strong connections with customers starts with treating them as equals and creating genuinely human interactions. The goal isn’t just to “make them happy,” as you might with a monarch, but to truly understand and meet their real needs through sincere connection at every stage of the process. After all, the real need isn’t always the one they first express.
This topic is especially helpful for teams that frequently interact with the organization’s clients and customers. But since clients can also be internal, it also supports teams in collaborating more effectively and boosting overall efficiency.
Intended results
Teams can pinpoint the true needs of their customers and clients
Teams cultivate a strong client-oriented mindset
Teams use the right practices and instincts to create memorable experience
Teams are equipped to navigate challenging situations with customers and clients
What you need to know about our customer experience training
Why is customer experience a strategic priority?
These days, customer experience is a key way for organizations to stand out. A great experience builds loyalty, enhances your brand, and drives overall business success.
When you invest in customer experience training, you’re not just investing in customer satisfaction—you’re also boosting the confidence and engagement of your frontline teams.
These days, customer experience is a key way for organizations to stand out. A great experience builds loyalty, enhances your brand, and drives overall business success.
When you invest in customer experience training, you’re not just investing in customer satisfaction—you’re also boosting the confidence and engagement of your frontline teams.
Who is this training for?
This training is for anyone who interacts with customers—in person, by phone, or online.
It’s also a great fit for managers and HR professionals who want to help their teams build a consistent and human approach to customer interactions.
This training is for anyone who interacts with customers—in person, by phone, or online.
It’s also a great fit for managers and HR professionals who want to help their teams build a consistent and human approach to customer interactions.
What will participants take away from this customer experience training?
They’ll learn how to:
- Show up with empathy and authenticity in every customer interaction
- Communicate clearly—even in tough situations
- Turn everyday interactions into opportunities to add value
- Use sustainable practices that strengthen satisfaction and loyalty
The goal? Empower every team member to become a true ambassador for the customer experience.
They’ll learn how to:
- Show up with empathy and authenticity in every customer interaction
- Communicate clearly—even in tough situations
- Turn everyday interactions into opportunities to add value
- Use sustainable practices that strengthen satisfaction and loyalty
The goal? Empower every team member to become a true ambassador for the customer experience.
How does this training fit into a company’s learning strategy?
This training fits seamlessly into a customer service or leadership development path.
It’s a great complement to programs focused on communication, collaboration, or change management, and supports a culture centred on customers and employee well-being.
This training fits seamlessly into a customer service or leadership development path.
It’s a great complement to programs focused on communication, collaboration, or change management, and supports a culture centred on customers and employee well-being.
Why choose this customer experience training over others?
Because it’s more than scripts and sales tactics.
This training takes a human, practical, and empathetic approach to customer experience—grounded in communication psychology and emotional intelligence.
It offers simple tools, relatable scenarios, and real-world learning that transforms how your team connects with customers.
Because it’s more than scripts and sales tactics.
This training takes a human, practical, and empathetic approach to customer experience—grounded in communication psychology and emotional intelligence.
It offers simple tools, relatable scenarios, and real-world learning that transforms how your team connects with customers.
What kind of results can you expect from this customer experience training?
Participants come away more confident, better listeners, and more comfortable in customer interactions.
Teams become more consistent, engaged, and aligned with your organization’s values.
You’ll see improved customer satisfaction, fewer conflicts, and a stronger sense of belonging across your teams.
Participants come away more confident, better listeners, and more comfortable in customer interactions.
Teams become more consistent, engaged, and aligned with your organization’s values.
You’ll see improved customer satisfaction, fewer conflicts, and a stronger sense of belonging across your teams.
What different formats does Boostalab offer to train teams?
There’s no single right way to learn, so we offer a variety of formats to meet your organization’s needs:
✔ Le Lab: an online learning platform you can access anytime, designed to help integrate best practices gradually, either individually or through a corporate subscription.
✔ Training boost: an interactive group workshop focused on a specific skill, to help your team try things out and build lasting habits.
✔ Interactive team training paths: a longer-term program to help transform collaborative practices in a sustainable way by working on multiple skills over a period of several months.
✔ Ready-to-train kit: practical, engaging, and easy-to-use training content that can be integrated directly into your organization’s LMS.
There’s no single right way to learn, so we offer a variety of formats to meet your organization’s needs:
✔ Le Lab: an online learning platform you can access anytime, designed to help integrate best practices gradually, either individually or through a corporate subscription.
✔ Training boost: an interactive group workshop focused on a specific skill, to help your team try things out and build lasting habits.
✔ Interactive team training paths: a longer-term program to help transform collaborative practices in a sustainable way by working on multiple skills over a period of several months.
✔ Ready-to-train kit: practical, engaging, and easy-to-use training content that can be integrated directly into your organization’s LMS.
How do I start training with Boostalab?
You have two options:
Want to find out which training format is best for you? → Take the quiz!
Prefer to discuss it with an expert? → Book a meeting with us.
You have two options:
Want to find out which training format is best for you? → Take the quiz!
Prefer to discuss it with an expert? → Book a meeting with us.
Our solutions to help you deliver memorable customer experiences
Empower your teams to create unforgettable client experiences with a solution designed to drive meaningful action and lasting learning. At the same time, strike the right balance between performance and well-being.
Success stories
Sometimes daring to do things differently takes us further than we ever imagined. Do like they did.
Attentive listening, a strong understanding of needs, relevant solutions, and adaptability: these qualities are always present in our collaboration. In short, working with Boostalab is simple and effective! Their tools are aligned with the latest trends and exactly what we were looking for—practical and action-oriented!
Senior Advisor – Banking Sector
Oxfam-Québec wanted to equip its managers in a practical way by helping them acquire the skills needed to thrive in this new context of remote management. The interactive learning path struck us as a more comprehensive and flexible alternative to a one-day training session.
The video capsules, interactive questionnaires, and practical online tools allow managers to immediately apply what they’ve learned with their teams. As a result, they can quickly see positive changes. This approach also provides a great opportunity to bring leaders together around unifying goals, fostering interactions between managers from different departments, and strengthening team cohesion.
Cédric Tremblay
CRIA, HR Business Partner – Oxfam-Québec
Some team transformations
Discover how our interactive programs have helped numerous teams take action and elevate their soft skills.
