Responsibility

Boostalab is responsible for the personal information under its custody or control and has appointed a privacy officer responsible for ensuring compliance with this Privacy Policy and applicable privacy laws. If you have concerns, questions, requests, or complaints about the Privacy Policy or the management of your personal information, please contact our privacy officer at the following address:

Privacy Officer
43, 15th Avenue
Montreal, Quebec
H8Y 2X4
Phone: 514 567 3358
Email: privacy@boostalab.com

Information We Collect

Information Collected from You

We collect information that you voluntarily provide to us through the Website interface (e.g., by filling out a form) or otherwise. This information may include:

• Your full name;
• Email address;
• Phone number;
• Postal address;
• Country, province, or state of residence;
• Name of your organization;
• Job title;
• Documents or data you upload to the Website;
• Any information you transmit to us through the Website, by email, or by phone;
  Information transmitted by social networking sites or applications (e.g., Facebook, LinkedIn, YouTube, Google+, etc.) when you interact with profiles held by Boostalab on these social networking platforms. These sites or applications are governed by their own personal information policies, which may be different from ours and may be applicable.

Information Collected Automatically

We automatically collect certain information during your navigation on the Website. This information may include:

• Your computer’s IP address;
• Your browser configuration and operating system;
• Your mobile device settings when accessing the Website from a mobile device;
• Geographical location and location data;
• Pages visited, products viewed, and navigation path on the website;

In addition to the data we collect about visitors, we also collect information from our customers that is required for your contract with us, such as identification data (email, address) and contract data (your subscription plan), as well as billing and payment information. For billing and payments, we engage Stripe (Stripe Global Privacy Policy) and QuickBooks Online for accounting and invoicing (https://quickbooks.intuit.com/global/privacy/). We also use Zoho CRM (https://www.zoho.com/privacy.html) for customer relationship management, and Talent LMS (https://www.talentlms.com/privacy-policy) as our online training platform.

Information related to navigation cookies (Cookies)

We use cookies to help you navigate efficiently and perform certain functions. Detailed information on all cookies can be found under each consent category below.

“Necessary” cookies are stored on your browser as they are essential for the basic functionalities of the site.
We also use third-party cookies that help us analyze how you use this website, record your preferences, and provide you with relevant content and advertisements. These cookies will only be stored in your browser with your prior consent.

You can choose to activate or deactivate all or some of these cookies through our CookieYes form, but disabling some of them may affect your browsing experience.

Necessary cookies are crucial for the basic functions of the website and it will not operate as expected without them.

These cookies do not store any personally identifiable data.

Functional cookies allow to perform certain functionalities such as sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertising cookies are used to provide visitors with relevant ads and marketing campaigns based on previously visited pages and to analyze the effectiveness of the advertising campaign.

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

How We Use Collected Information

We use collected information to:

• Communicate with you about our products and services;
• Send automated emails to confirm your email address or receipt of a request;
• Respond to your inquiries about our products and services;
• Perform analyses regarding our clientele and the browsing and consumption habits of our visitors and customers;
• Build databases with the contact details of our customers and potential customers;
• Personalize your experience on the Website, including by retaining your preferences, your selected products, and selecting products that may interest you.

We use the information collected automatically, in an anonymous manner, to:

• Monitor website congestion;
• Improve the performance of the Website, notably by determining which pages are visited and which features are used most frequently;
  Perform analyses regarding website attendance;

Storage of Personal Information

We retain the collected information until you request the destruction of your personal data or until our activities no longer require their retention. However, we do not commit to retaining the collected information for a determined period.
The collected information is stored in electronic format by our hosting service provider, Planethoster, located in Canada.
The collected information is protected by commercially reasonable computer security measures considering their sensitivity.

Disclosure of Personal Information

Unless otherwise stated in this policy, the personal information collected will not be sold, leased, or communicated to third parties without having obtained your prior consent.

The personal information collected is accessible only to our directors and employees who need access to use it as intended by this policy. The collected information is also accessible, without your consent, to our attendants, agents, or individuals part of a service or business contract with us, provided that this information is necessary for the performance of their duties, the execution of their mandate, or their contract. In such cases, these individuals or organizations will commit to us to preserve the confidentiality of the personal information and to use it exclusively to fulfill their mandate towards us.

In the event of a sale or restructuring of the company operated by Boostalab (a “Transaction”), we may communicate the collected information to individuals or organizations involved before and after the Transaction, whether it occurs or not. In such a case, these individuals or organizations commit to us to preserve the confidentiality of the communicated personal information and to use it exclusively to assess the feasibility or opportunity of the Transaction as well as in accordance with this policy.
We may also communicate personal information about you to third parties if a competent authority orders us to do so or if the law expressly allows it.

Access Rights

You may access our personal information or ask that erroneous information be corrected. You must make a written request to that effect at the following address: privacy@boostalab.com.
We will respond to your written request at the latest within 30 days of receipt and will give you reasonable access to your personal information within what is permitted by applicable law. Fees could apply in certain cases.
We may verify the identity of individuals seeking to access personal information. Any information provided for identification purposes will not be recorded nor used for any other purpose.

Right to Erasure

In accordance with legislation on personal data protection, you have the right to request the deletion of your personal data from our systems. To exercise this right, please contact us at [privacy@boostalab.com], and we will proceed with the deletion of your data as soon as possible, unless a legal obligation requires us to retain it.

Data Retention Period

Your personal data is retained as long as necessary for the purposes for which it was collected or to comply with our legal obligations. After this period, your data will be deleted or anonymized so that they can no longer be associated with you.
Junk Mail
We abide by the laws and regulations governing unwanted electronic communications. If you no longer wish to receive electronic communications from Boostalab, you may advise us at any time in writing at the following address: privacy@boostalab.com.
We will continue to have the right to contact you about your orders, requests for information or in connection with the handling of your personal information.

Measures in Case of Data Breach

In the event of a personal data breach, we commit to notify the competent authorities and the concerned individuals as soon as possible, in accordance with the applicable regulations. We will also implement appropriate corrective measures to prevent any recurrence of such a situation.

Changes to this Policy

We may modify this Privacy Policy in order to reflect changes in our business and our handling of personal information. Where a modification is made, we will make reasonable efforts to notify users, and the new privacy policy will be posted on the Website. By continuing your use of the Website, you accept the modified policy.

Governing Law

The processing of personal information is governed by applicable laws in different jurisdictions. This privacy policy and all related operations will be governed by the laws of the province of Quebec and the laws of Canada applicable therein and must be interpreted in accordance with these laws.
Any dispute, disagreement, or complaint relating to the processing of personal information by Boostalab must be brought before the competent authorities of the province of Quebec or Canada, sitting in the judicial district of Montreal, to the exclusion of any other jurisdiction.

Additional Information

For any additional information about our handling of personal information, please contact us at the following address:
privacy@boostalab.com