Difficult conversations
Have you ever had a conversation where your words seemed to leave someone frozen or, on the flip side, set off a whirlwind of emotions? Talking about sensitive topics can feel awkward, but these moments are key to building authentic and respectful relationships. This training will help you turn discomfort into opportunity and give you practical tools to handle tough conversations with confidence and care.
Why develop this skill?
Difficult conversations are inevitable, whether it’s to announce an unpopular decision, address a tense situation, or discuss problematic behaviours. When poorly handled, they can undermine trust, create misunderstandings, or escalate conflicts. By learning how to prepare for and lead these conversations effectively, you can defuse tensions, maintain healthy relationships, and promote respectful communication. This is a key skill for anyone in your organization striving to excel in their interactions.
Expected outcomes
Conduct difficult conversations in a calm, respectful, and constructive way.
Manage the stress associated with preparing for and anticipating delicate discussions.
Identify the right approach and tailor it to the context and individual needs.
Strengthen trust and enhance the quality of professional relationships.
Our solutions to master difficult conversations in the workplace
Help your teams transform difficult conversations into opportunities for collaboration and growth. By focusing on concrete actions and fostering lasting learning, you can create a respectful and open work environment. In doing so, seamlessly align collective well-being with organizational performance.
Success stories
Sometimes daring to do things differently takes us further than we ever imagined. Do like they did.
We wanted to offer a tailored program for our emerging leaders. They had shared development needs, and we also wanted to harness the group’s collective intelligence to foster synergy and mutual support among them. We were looking for a dynamic firm with content that sparks reflection and action, interactive facilitation, and an empowering, strengths-based approach… Boostalab met these criteria and then some!
I regularly recommend Boostalab, not only for these reasons but also because they’re genuine, passionate individuals. They work in a way that consistently helps people combine happiness and performance at work. Their content is “top-notch”: science-based, clearly explained, and concise, making it both accessible and highly effective.
Catherine Boulos
Corporate Advisor, Organizational Development - STM
Teams that have been transformed
Learn how our solutions have helped many teams take action and develop their skills.
